Payment and delivery

We hope that you have a great experience while browsing our website. Our website is open 24 hours a day, 7 days a week, whenever you need to place your order. We process and ship all orders during our office hours which are Monday to Friday, 9am to 5pm.

Payment

We propose the following payment methods :

  • Postfinance Card and PostFinance e-payments 
  • Credit Card : We accept Visa and MasterCard credit cards
  • TWINT
  • Paypal
  • Online bank transfer or in-payments at the counter (Swiss Post Office or major banks): You can also pay for your order through a bank transfer or at the counter, but please note that you should pay within 5 days of placing your order and please make sure to use the number of your order in the “communications” area. If the period of 3 working days is exceeded, we cannot guarantee the availability of the selected articles.

IMPORTANT: Tissu & Co will only validate orders after having received the confirmation of the successful transfer of the totality of the order amount.

We do not ship orders against invoice and do not accept checks.

Tissu & Co reserves the right to refuse or cancel any order of a client in the event of insolvency; as well as in the case of previous non-payment or litigation over payment of a previous order.

Delivery

Tissu & Co aims to prepare and ship all orders within 48 working hours of order confirmation and receipt of payment. This delay is subject to change during public holidays or vacation periods. 

All orders are delivered by the Swiss Post in second class “B Mail” service, at the address indicated at checkout. Please note that Tissu & Co cannot be held responsible for delivery delays because of errors or disruptions due to our suppliers. In the event of partial deliveries, you will only pay once for the delivery and there will be no additional cost to you. 

  • Delivery in Switzerland:

Orders are sent by Swiss Post B Mail to the delivery address indicated by the customer. The delivery time in Switzerland for B Mail is 2 to 3 working days.

Here are the estimated prices. Please use this information as a guide. The actual delivery costs are calculated automatically once you enter the delivery address within the checkout process:

Price

Description

Tracking

Delivery time

2,50 Fr

Service A: small envelope (500g max and up to 2cm thick)

No

1-2 working days

4.,10 Fr

Service A+: small envelope (500g max and up to 2cm thick)

Yes

1-2 working days

8,50 Fr

PostPac Economy Parcel (2kg max and for items that are bulky)

Yes

2-3 working days

11,50 Fr

PostPac Economy Parcel (10kg max and for items that are bulky)

Yes

2-3 working days

FREE DELIVERY IN SWITZERLAND FOR ORDERS ABOVE 120,00 FR (EXCLUDING DELIVERY COSTS)

Yes

2-3 working days

Store pick up: You can collect any order placed on our webshop at our showroom located at Avenue de la Gare 18 - 1180 Rolle. Please click here for more information about our business hours. Please contact us if you will not be able to pick up order within 15 days or if you have selected this delivery by mistake when placing your order.

  • International Delivery:

Unfortunately, due to the significant increase in shipping costs outside Switzerland, as well as increased customs requirements, Tissu & Co is unable to offer international shipping services except on request.

Customers interested in this service should contact Tissu & Co for further information.

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Please read the Terms & Conditions for more information and before placing your order.